Refund policy

ROADVANCE REFUND, CANCELLATION & REPLACEMENT POLICY
Last updated: 01-10-2026

A. CANCELLATION BEFORE DISPATCH
You can cancel any order, including a pre-order, before it is dispatched. Email support@roadvance.com or message us on WhatsApp at +91 92365 69008 with your order number. We refund the full amount to your original payment method within 7 business days of your request.

B. PRE-ORDERS
Additional terms for pre-orders are in our Pre-Booking Terms. In short: you can cancel for a full refund at any time before dispatch. If we are unable to ship on time, we will inform you and it is your choice to continue waiting or cancel for a full refund. You can also cancel for a full refund if we miss our confirmed dispatch date by more than 30 days.

C. REPLACEMENT AFTER DELIVERY (7 DAYS)
If your product arrives defective, damaged or incorrect, tell us within 7 days of delivery. Email support@roadvance.com with your order number and a photo or video of the issue, including the outer box and shipping label.
- We arrange pickup through our courier partner at no cost to you.
- After we verify the issue, we send a replacement. If a replacement is not available, we refund the full amount within 7 business days.
- Please keep the original packaging and all accessories.

D. RETURNS FOR CHANGE OF MIND
We do not accept returns for change of mind. Please read the product page and specifications carefully, or contact us before you order.

E. NOT ELIGIBLE
Products with physical damage, water damage or misuse after delivery; products returned without our prior approval; and products with missing accessories.

F. HOW REFUNDS ARE PAID
Refunds go to your original payment method (card, UPI, net banking or wallet). Your bank may take a further 3 to 5 business days to show the credit.

G. WARRANTY
Warranty claims are covered in section 10 of our Terms of Service.

Questions: support@roadvance.com or +91 92365 69008.